We recommend that you read this Privacy and Personal Data Protection Policy carefully to understand our policies and practices regarding your Personal Data and how its processing is carried out, in compliance with the LGPD – General Data Protection Law – Law No. 13.709/18.

This Policy applies to individuals (“You”) who interact with TECNEXUS SOLUÇÕES services as consumers. It explains how your Personal Data is collected, used, and disclosed by TECNEXUS (“TECNEXUS”, “We”, “Us”). It also explains how you can access, update, and make decisions regarding your Personal Data.

This Policy covers both online and offline data collection activities, including Personal Data collected through various channels such as websites, applications, and third-party social networks. As part of this, we may combine Personal Data originally collected by different TECNEXUS entities or partners. You can refer to the section “Your Rights Regarding Personal Data” for more information on how to object.

In some cases, if you choose not to provide the required Personal Data (which will be explicitly indicated, for example, in registration forms), we may not be able to provide you with our products and/or services.

Sources of Personal Data

We collect your Personal Data through the following sources:

• TECNEXUS Website: Our website may collect personal data, including domains and IPs we manage or pages hosted on third-party platforms such as Facebook or LinkedIn.
• Email and instant messaging: Communication channels such as WhatsApp, Telegram, SMS, or similar tools.
• Advertisements and online forms: Interactions with TECNEXUS ads or digital campaigns.
• Offline records: Forms completed during events or other interactions with TECNEXUS.

Data from third parties: Including social networks, partners, data aggregators, public sources, or during acquisitions.

What Personal Data We Collect

During your interaction with TECNEXUS, we may collect:

• Contact information: Address, phone number, email, and social profiles.
• Demographic and interest information: Geographic location, product preferences, and other behavioral characteristics.• Technical information: Device details, IP address, operating system, browser type and version, and device identifiers.
• Usage information: Details on your website interactions, links clicked, pages viewed, session duration, etc., using cookies or similar tracking tools.
• Market research and feedback: Information you voluntarily share with TECNEXUS.
• User-generated content: Texts, photos, videos, or stories shared on social networks or TECNEXUS websites.
• Financial and payment information: Data necessary to process orders or purchases.
• Sensitive Personal Data: TECNEXUS does not normally handle sensitive data. If necessary, consent will be obtained as required by law.

Personal Data of Children and Adolescents

TECNEXUS does not intentionally collect or process data from minors. If we discover such data has been collected, it will be promptly deleted.

We may collect data from dependents only through parents or legal guardians, with explicit consent, and in compliance with applicable laws (e.g., CLT and e-Social requirements).

Cookies, Log Files, and Similar Technologies

Cookies are small text files placed on your device to ensure website functionality and improve user experience.

TECNEXUS uses cookies to:

• Enhance site usability and adapt content to user needs.
• Analyze visitor interactions and satisfaction.
• Maintain security and performance monitoring.

Types of Cookies Used:

• Session cookies: Temporary; deleted when you close your browser.
• Persistent cookies: Remain until deleted manually or by your browser.
• Necessary cookies: Essential for site operation.
• Advertising cookies: Used in ads displayed on third-party platforms.
• Third-party cookies: May anonymously send targeted ads based on browsing behavior.

You can manage cookie preferences in your browser. Disabling cookies may limit website functionality.

Use of Personal Data

Your Personal Data may be used for the following purposes:

1. Customer Service: Responding to questions and feedback.
2. Marketing Actions: Sending promotional messages, newsletters, and advertising campaigns (with your consent).
3. Personalization: Improving and customizing user experience across digital channels.
4. Order Fulfillment: Processing and managing purchases and deliveries.
5. Legal or Corporate Transactions: Sharing information during mergers, acquisitions, or when required by law.
6. Internal Operations: Conducting research, performance measurement, IT and security management.

Disclosure of Personal Data

We may share your Personal Data with:

• Service Providers: External companies assisting TECNEXUS under confidentiality agreements.
• Credit or Financial Agencies: For credit verification or payment collection.
• Third Parties for Legal Reasons or Corporate Mergers: As required by law or in corporate transactions.

TECNEXUS does not sell or license Personal Data to third parties for marketing purposes without explicit consent.

Retention and Termination of Processing

TECNEXUS retains Personal Data for as long as necessary to fulfill its purposes or as required by law.

Once processing ends, data is deleted within technical limits, except where retention is legally required.

Storage, Security, and Transfers

We maintain Personal Data in secure operational environments and use technical and administrative measures to prevent unauthorized access.

Access to Personal Data is limited to authorized personnel who need it to perform their duties.

International transfers may occur only to countries with data protection laws compatible with Brazilian legislation.

Your Rights Regarding Personal Data

You have the right to:

• Confirm the existence of data processing.
• Access, review, and correct your Personal Data.
• Request anonymization, blocking, or deletion of unnecessary or excessive data.
• Withdraw consent or restrict processing.
• Request data portability to another provider.
• File a complaint with data protection authorities if your rights are not respected.

Requests require identity verification via ID or equivalent documentation.

Your Choices

TECNEXUS provides you with control over your Personal Data:

• Cookies: Manage through browser settings or our consent management tools.
• Marketing: Opt out of promotional communications at any time.
• Personalization: Adjust your preferences in your account settings or contact customer service.

Updates to This Privacy Policy

Whenever TECNEXUS decides to change how it processes your Personal Data, this Policy will be updated.

We reserve the right to make changes at any time, ensuring compliance with applicable laws. We recommend reviewing it periodically.

Contact Information

In accordance with the LGPD, you may contact TECNEXUS to:

• Ask questions or send comments about this Policy;
• File a complaint;
• Confirm, access, or correct your data;
• Request deletion or details about data sharing.

Data Protection Officer (DPO): 

• • Bianca de Paula Rodrigues
  • bianca@tecnexus.com.br
  • 55 31 3267-3922
  • Rua Poços de Caldas, 248 – Parque Turistas, Contagem – MG, 32.110-380

TECNEXUS will investigate and respond to all data privacy requests within a reasonable time frame.

Publication date: June 26, 2025.